Terms and Conditions of Sports Ball Shop

Terms and Conditions

Please read these Terms and Conditions carefully. By accessing or using this website you agree to be legally bound by these Terms and Conditions. This website is owned and operated by Sports Ball Shop, a division of Garden Games Limited, registered in the UK, number :2866189, Vat number 685 6873 68. Making a Purchase could not be easier. Simply follow the clear instructions on how to navigate the site. Once you have found a product you want to purchase, click the 'Add to Basket' Button. Once you have finished browsing, click the 'Checkout' button to complete the ordering process. You will then be asked for your personal details, the delivery address and your payment details. At this point you will be transferred to a secure server. By clicking on the 'Confirm' button you are consenting to the Terms and Conditions.

If you have a comment concern or complaint about a product you have purchased from us, please contact us via email at sales@sportsballshop.co.uk or by post to:
Sports Ball Shop
Holly House
Pine Woods Road
Longworth
Abingdon
Oxfordshire
OX13 5HG

Sports Ball Shop Prices:

Prices listed are in GBP and are inclusive of VAT.

We may change the advertised price of a product at any time. The price you pay will be the price in force at the time of your Order.

The price on your order will be confirmed by us as part of the checkout procedure. We try to ensure prices displayed on our website are correct at all times.

Should a pricing error arise, we will inform you if a product's correct price is higher than that stated on your order and you may choose to either proceed with or cancel the order.

Payment:

Sports Ball Shop operate a system where we take payment once the order has been downloaded on to our system, we then manually check your order to ensure we have all the required information. This system ensures both the company and you the customer is protected from card fraud.

We can also accept orders where you can fax or phone through the card details later. Cheque orders can be printed from the site and sent with the cheque. All cheques will be allowed to clear before goods are dispatched.

Sports Ball Shop are entitled to refuse any order placed by you.

You undertake that all details you provide to us for the purpose of purchasing products or services which may be offered by us on our website will be correct, that the credit or debit card which you use is your own and that there are sufficient funds or credit facilities to cover the cost of any products or services. We reserve the right to obtain validation and verification of the authenticity of your credit or debit card details before providing you with any products or services.

Availability:

All products depicted on this website (as may be varied from time to time) are available almost everywhere in mainland UK, and by special arrangement to the Channel Islands, Republic of Ireland, Isle of white, Isle of Man and the Scottish Islands.

All products are subject to availability. If the product you order is unavailable, we may provide to you with a substitute of an equivalent quality and price without notice. In the event that we are unable to supply the product or any substitute product to you at all, we shall notify you as soon as possible and shall reimburse your payment in full .Occasionally manufacturers will update their products, and we reserve the right to supply these even if pictures and descriptions may vary from the listing shown.

Delivery:

For delivery information, please visit our 'delivery page'.

Cancellations:

You may cancel your order prior to despatch, but since we offer a fast delivery service, goods are often dispatched within hours of the order being placed. Orders cancelled after despatch, even if not yet delivered will be treated as returns, and charges may apply. Any charges will be communicated.

Typically charges are Original P&P, plus returns charges back to us. This return charge varies by item/weight and which courier service is used.

Returns:

We want you to be utterly delighted with your purchase, however if you need to return your goods or cancel your order please read our returns policy as stated below:

You may return any delivered products within 7 working days of delivery (including if you change your mind), in an unused condition. The product must be with its original packaging with instructions and parts. Products must be returned in the same condition as they were delivered.

Care must be taken to ensure the returned products are packed well to avoid damage or loss of parts in transit. We will not accept responsibility for loss or damage in transit, therefore suggest that you request a proof of postage.

For all returns except where the product is faulty you will be required to pay for and arrange for the goods to be returned to us. If you prefer we can arrange for the goods to be collected from you but the cost if this will be charged to you or deducted from your refund. We will only refund the cost of original postage where the item(s) is faulty and where goods are returned within 7 days, known as the consumer "cooling off" period.

Where the items have come from a third party, it must be first verified that the supplier will accept the return and make arrangements for the goods to be collected, before any agreements are made with you, the customer. Any costs associated with this are beyond our control and we must charge these costs back to you, the customer. We will communicate all additional charges to you prior to arrangements being made if they are applicable.

Please pack the items back in the parcel with a note stating your reasons for return.

To return any products to us the address is:
Sports Ball Shop
Returns Department
Chadwick Farm
Garford
Oxon
OX13 5PD

All refunds will be processed as quickly as possible once the goods are received back to us and always within 30 days of receipt of return or agreement.

As a consumer you have a duty to take reasonable care of the items whilst in your possession.

Photographic evidence will be required of all issues where returns are being requested.

Faulty Items:

If the product arrives damaged or faulty we can replace the item or affected parts or they may cancel the order and receive a refund only if this is within 7 days. If the product becomes defective soon after 7 working days of delivery Sports Ball Shop will replace or repair the product, unless the product has a manufacturing fault.

With all returns, evidence of the satisfactory condition or faults and/or damage may be requested via photographic evidence. All electronic files should be sent to us at sales@sportsballshop.co.uk . We will accept printed media also.

All advertised sizes and measurements are an approximation but Sports Ball Shop endeavour to make sure that all are as accurate as possible. Products returned which cannot be re-sold as new due to damage or wear and tear may be subject to a reduction in the refund given.

Refunds:

Refunds will be processed within 30 days. Where exchange rates of currency are involved, the refund will be made in GBP at the current exchange rate. We do not accept responsibility for any loss or gain caused by changes in the exchange rate between the time of ordering and the time of issuing the refund.

Modifications to website:

We reserve the right to make changes or corrections, alter, suspend or discontinue any aspect of our website or the content or services available through it, including your access to it. Unless explicitly stated to the contrary, any new features including new content shall be subject to these Terms and Conditions.

Please note that although we try to ensure that the content of our website is accurate, our website may contain typographical errors or other inaccuracies.

These Terms and Conditions replace all other Terms and Conditions previously applicable to the use of our website and/or sale of the products.

Nature of our website:

Our website is a place for you to select and order sporting products. Our website describes the products in more detail.

Please note that our website is available only to individuals that can form legally binding contracts under applicable law. You must be over 18 years to purchase the products, using the payment methods displayed on our website. If you do not qualify you may not use our website.

Liability:

We promise that for any product you purchase from our website:
- We have the right to sell the product to you;
- The product will be of satisfactory quality.

We also promise that any service we provide to you will be provided with reasonable skill and care. Subject to our delivery statements, we shall not be liable for any delay or inability to perform our obligations to you if such delay is due to any cause whatsoever beyond our reasonable control. We exclude all other express or implied terms, conditions, warranties, representations or endorsements whatsoever with regard to any products (including without limitation the Products), our website or any information or service provided through our website. If we are liable to you for any reason, our liability will be limited to the amount paid by you for the Product concerned. This limit does not apply to any liability we may have for death or personal injury resulting from our negligence or for our fraudulent misrepresentation. The limitations and exclusions in this clause do not affect your non-excludable statutory rights and only apply to the extent permissible by applicable law.

Information you provide to us:

The following applies to any information you provide to us, for example during the registration or ordering process.

- You authorize us to use, store or otherwise process any personal information which relates to and identifies you, including but not limited to your name and address, to the extent reasonably necessary to provide the services which are available through our website by us, our suppliers, our partners, successors (including the purchaser of the whole or part of our business), associates, sub-contractors or other third parties (together our "Partner Companies").

- If you obtain or choose to buy products from our website then we may collect information about your buying behaviour and if you send us personal correspondence such as emails or letters or other messages, then we may collect this information into a file specific to you (together, the various purposes set out in this paragraph and in our privacy policy shall be known as the "Purposes"). All such information collected by us shall be referred to in these Terms and Conditions as "Personal Information".

- You must ensure that the Personal Information you provide is accurate and complete and that all ordering or registration details (where applicable) contain your correct name, address and other requested details. For more information about how we deal with your Personal Information, please read our privacy policy. By accepting these Terms and Conditions, you agree to the processing and disclosure of the Personal Information for the Purposes. If you would like to review or modify any part of your Personal Information then you should email us at sales@sportsballshop.co.uk. In addition, the following applies to all messages, emails, ideas, suggestions, concepts and other material submitted by you to us ("Content"): o You must own or have the right to submit Content for publication on our website and all Content submitted by you must be legal, honest, decent and truthful and comply with all applicable laws, regulations, standards and/or codes of practice;

- You must ensure that all Content submitted to us does not infringe the copyright, design, privacy, publicity, data protection, trade mark or any other rights of any third party, nor be obscene, abusive, threatening, libellous or defamatory of any person or be otherwise unlawful;

- You must ensure that the Content does not advertise or otherwise solicit for funds or is a solicitation for Products or services;

- We have the right to monitor Content and may elicit, reject remove or change Content if we believe it does not comply with the above and, in particular, we reserve the right to block incoming emails and other Content if we believe that their content is or may be inappropriate or otherwise does not comply with the above. You grant us a non-exclusive, irrevocable, royalty free, worldwide licence to publish all Content that you submit to us except any portion of the Content that is Personal Information. You have sole responsibility for the Content which you submit to us and you shall indemnify and shall keep us fully and effectively indemnified on demand from and against all actions, claims, losses, liability, proceedings, damages, costs, expenses, loss of business, loss of profits, business interruption and other pecuniary or consequential loss (including legal costs and expenses) suffered or incurred by us and arising directly or indirectly out of the publication of Content submitted by you to us. You warrant and undertake that you will not use our website for any purpose that is illegal or prohibited by these Terms and Conditions, including without limitation the posting or transmitting of any libellous, defamatory, inflammatory or obscene material. If you breach these Terms and Conditions then your permission to use this website terminates immediately without the necessity of any notice being given to you. We retain the right to deny access to any person who fails to comply with these Terms and Conditions.

Security:

You are responsible in all respects for all use of and for protecting the confidentiality of any username, email verification and password that may be given to you or selected by you for use on our website. You may not share these with or transfer them to any third parties. You must notify us immediately of any unauthorized use of them or any other breach of security regarding our website that comes to your attention.

Availability of our website:

We will try to make our website available but cannot guarantee that our website will operate continuously or without interruptions or be error-free and can accept no liability for its unavailability.

You must not attempt to interfere with the proper working of our website and, in particular, you must not attempt to circumvent security, tamper with, hack into, or otherwise disrupt any computer system, server, website, router or any other Internet connected device. We will do our best to ensure that all materials and information published on our website are accurate, but please note that all content, materials and information on our website are provided on an 'as is' basis and you assume total responsibility and risk for your use of our website and use of all information contained within it.

We accept no liability for any indirect, consequential loss, damage or special or punitive damages, or costs, or for any loss of data, profit, revenue, business contracts (whether direct or indirect) in each case, however caused, even if foreseeable and even if we have been advised of the possibility of such damages. In circumstances where you suffer loss or damage arising out of or in connection with the viewing, use or performance of our website or its contents other than as a direct result of purchasing Products (which shall be subject to the exclusions and limitation of liability set out in these Terms and Conditions), we accept no liability for this loss or damage (except where we have been negligent) whether due to inaccuracy, error, omission or any other cause and whether on the part of Us or our servants, agents or any other person or entity.

You are responsible for ensuring that your computer system meets all relevant technical specifications necessary to use our website and is compatible with our website. You also understand that we cannot and do not guarantee or warrant that any material available for downloading from our website will be free from infection, viruses and/or other code that has contaminating or destructive properties. You are responsible for implementing sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy your particular requirements for the accuracy of data input and output.

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