If your order is placed before 12pm on a working day (Monday - Friday excluding bank holidays) we will dispatch you order the same day.
Once your order is dispatched from our warehouse, you will be notified by email, using the email address you provided when placing your order. You should receive tracking information for your order via email, or text and email if you have provided us with a mobile number.
At checkout we will offer you the courier services we consider to be the most suitable depending on the size and weight of your order.
Small items under 2kg can go with Royal Mail, items under 30kg and under 1.2m in length are sent using DHL. Anything large and bulky will be sent using our large item courier.
Unfortunately there are some areas that our couriers cannot deliver large and bulky items to. If this is the case, you will be told at the checkout and will need to provide a different address that is in a deliverable area.
We offer a number of delivery options, depending on where you live and what is currently available.
For Small Items (most items under 2kg and under £30 in value):
★ Royal Mail Second Class should arrive within 7 working days
★ Royal Mail First Class should arrive within 1-2 working days
For Medium Items: (items under 30kg and under 1.2m in length):
★ DHL should arrive within 1 - 2 working days
For Large Items: (items 30kg and/or over 1.2m in length):
★ Big & Heavy 2 Day Delivery should arrive 2 working days from dispatch
On many occasions our couriers will deliver within 1 day from dispatch, but this is not a guaranteed service.
Delivery surcharges may apply depending on the delivery zone and post codes areas.
Delivery Zones and Charges
Find your delivery 'zone' on the map below and then find the relevant delivery charges for that zone in our colour coded table below. The post codes included in zones 2-5 are detailed below.
Royal Mail Second Class Post - £3.29
Royal Mail First Class Post - £4.25
Two Working Day Delivery - £5.95*
*UK Mainland, Central & Southern Scotland only. See table of postcodes below where additional charges may apply - in areas which require travel over water some services are unavailable and some large, bulky items sadly cannot be delivered at all (excluding Isle of Wight).
Delivery surcharges apply to the following area post codes:
|Zone/Region||Postcode||Two Working Day - Under 30kg||Two Working Day - Over 30kg and/or 1.2m||Express Next Day Under 30kg|
|2 - Isle of Wight||PO30-41 (only IOW)||£13.95||£13.95||£18.95|
|3 - Northern Scotland||AB1-9, 13, 14, 21-23, 30-56, IV1-40, 50-54 & 63, KW1-14, PA20-39, PH4-41, 49-50||£10.45||£15.95 +0.6 per kg over 10kg||N/A|
|4 - Highlands & Islands||HS, ZE, IV41-49, 51, 55 & 56, KA27-28, KW15-17, PA20, PA40-78, PH41-44||£25.95||N/A||N/A|
|4 - Isle of Man & Channel Islands||IM, GY, JE||£26.95||N/A||N/A|
|4 - Scilly Isles||TR21-25||£26.95||N/A||N/A|
|5 - Northern Ireland||BT||£25.95||N/A||N/A|
If you live in one of these areas there will be a delivery surcharge on your order in addition to the standard charge. This will be automatically calculated at the check out. If your products cannot be shipped to your location you will be told at checkout.
Out of Stock Items
Most items that are out of stock will show a back in stock date. Please note that these dates are subject to change, and in extreme circumstances product restock dates can be delayed. In the unlikely event your item is out of stock, and the website has not been updated to show this, you will be notified immediately and given an estimated date for when the item will be available. At this point you can choose to cancel the order, and will be given alternatives to the product you have chosen. If a suitable substitute is not found, then you can cancel the order and receive a full refund. We aim to keep all our websites as up to date as possible but appreciate your patience where items are not updated immediately.
Can I track my delivery?
If your order has been sent on a courier service, then you will be sent tracking information via text and/or email once your order has been dispatched.
Unfortunately we cannot track items sent with Royal Mail at this time.
What if I am out when it is delivered?
If there is an occasion where they attempt to deliver your order and you are out, usually they will leave your order with a neighbour.
You can keep up to date with your order using the tracking information sent to you.
For information on returns please visit our Terms and Conditions page
Please be aware that when items are faulty we usually require photographic evidence so we can take the appropriate and best course of action. To help speed up the process of dealing with any enquiry of this nature, please send the photographs across with your email, or prior to your phone call with details of your order reference, name and address.
All refunds will be processed as quickly as possible once the goods are received back to us and always within 14 calendar days of receipt of return or agreement.